Terms & Conditions

ARTICLE 1 – DEFINITIONS

• The Organization: SYTStrength
• Agreement: The agreement is based on these general terms and conditions, in which the client enters into a written contract for personal training or online coaching with Sytse Pakkert.

ARTICLE 2 – APPLICABILITY

These general terms and conditions apply to every participant using the services of SYTStrength, both for in-person personal training and online coaching. Participation is at the participant’s own risk. Participants must ensure that participation is medically responsible and must be insured against accidents. If SYTStrength advises obtaining medical approval beforehand, the client must follow this advice.

ARTICLE 3 – TRAINING LOCATION & SCHEDULE (IN-PERSON COACHING)

• During the autumn and winter months, training sessions take place at RDAM Gym, located next to Rotterdam Central Station.
• In the summer months, when the weather allows, training sessions take place in Melanchton Park.
• Training times are determined in consultation with the client. If a training session cannot take place, SYTStrength will offer an alternative time in consultation.
• Cancellations must be communicated at least 24 hours in advance. Late cancellations will be charged.

ARTICLE 4 – ONLINE COACHING

For clients participating in online coaching, SYTStrength offers:
• A personalized training program tailored to the client’s level and goals.
• Check-ins: Weekly check-ins during the first month, then biweekly. If desired and in consultation, the client may keep weekly check-ins.
• Video feedback: Detailed form analysis and corrections via video.
• 24/7 WhatsApp support for questions and guidance.
• Nutritional advice tailored to training goals.

Terms for online coaching:

• Payment must be made in advance (see Article 7 – Payment Terms).
• A one-month subscription requires a one-month cancellation notice.
• Three- or six-month packages cannot be canceled mid-term.

ARTICLE 5 – SERVICE EXECUTION

SYTStrength commits to guiding the participant to the best of its ability. This constitutes a best-effort obligation: SYTStrength does not guarantee specific results. The client is responsible for following instructions and advice.

ARTICLE 6 – LIABILITY

• SYTStrength is not liable for injuries, damages, or other adverse effects resulting from training or coaching.
• The client acknowledges that participation is at their own risk and is responsible for reporting any injuries or medical conditions.
• SYTStrength is not liable for the loss or damage of personal belongings.

ARTICLE 7 – PAYMENT TERMS

• Payments must be made in advance via the agreed-upon method.
• If a payment is not made, SYTStrength reserves the right to suspend services until the payment is received.
• For online coaching, the monthly or pre-paid fees are binding.

ARTICLE 8 – ILLNESS & ABSENCE

• In-person training: Absences must be reported at least 24 hours in advance. Late cancellations will be charged.
• Online coaching: As this is a digital program, refunds for illness are not possible. If a long-term injury occurs, the agreement may be temporarily paused in consultation.

ARTICLE 9 – HOLIDAYS & PUBLIC HOLIDAYS

• SYTStrength’s holidays will be announced well in advance. The contract will be extended accordingly.
• No in-person training sessions take place on public holidays. Online coaching remains available.

ARTICLE 10 – HEALTH & RESPONSIBILITY

• The participant declares that they are physically fit to train.
• If in doubt, the client is advised to consult a doctor before starting coaching.

ARTICLE 11 – PRIVACY & DATA PROTECTION

• All personal data is treated strictly confidential and used only for administrative purposes.
• Data will not be shared with third parties without the client’s written consent.

ARTICLE 12 – INTELLECTUAL PROPERTY

• All training programs, nutritional advice, and other provided documents remain the intellectual property of SYTStrength and may not be shared or copied without written permission.

ARTICLE 13 – DISPUTES

• Complaints can be submitted to SYTStrength and will be discussed in mutual consultation.
• All agreements and disputes are subject to Dutch law. Disputes may be submitted to the competent court in the district where SYTStrength is established.